GENERAL CONDITIONS OF SALE
Reservation of accommodation or "tourism" pitches by individuals
Contact details of the Provider :
- SARL LA BASTIDE D'ALBIGNAC RCS: 881 537 948
- Lieu dit Labastide 81340 Le Dourn,
- com / 06.32.05.94.57 / 05.63.53.48.44 / [email protected]
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare pitches "tourism".
ACCOMMODATION: Tent, caravan, mobile leisure home and light leisure home.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the campsite La Bastide d'Albignac, operated by xxx ('the Provider'), to non-professional customers ('the Customers' or 'the Customer'), on its website https://albignac.com/ or by telephone, post or electronic mail (e-mails), or in a place where the Provider markets the Services. They do not apply to the rental of pitches intended for mobile leisure homes (mobile homes) which are covered by a "leisure" contract.
The main characteristics of the Services are presented on the website https://albignac.com/ or on a written medium - paper or electronic - in the event of a reservation by a means other than a remote order.
The Customer is obliged to read them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, and in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are available at any time on the Website and shall prevail, if necessary, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Website or communicated by the Service Provider at the time the Customer places the Order.
Unless proven otherwise, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and oppose all personal data at any time, if the processing is not essential to the execution of the order and the stay as well as their consequences, by writing, by mail and proving his identity, to :
La Bastide d'Albignac - Lieu dit Labastide - 81340 Le Dourn
The Client declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the box provided for this purpose prior to the implementation of the online Order procedure, as well as the general terms and conditions of use of the https://albignac.com/ website, or, in the event of a reservation being made outside the Internet, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects on the website or provides information on any document sent by the Service Provider the services he/she wishes to order, according to the following procedures:
It is the Client's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order shall only be deemed to be definitive once the Service Provider has sent the Client confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a reservation made directly at the premises where the Service Provider markets the Services.
Any Order placed on the https://albignac.com/ website constitutes the formation of a contract between the Client and the Service Provider.
All Orders are personal and may not be transferred under any circumstances.
ARTICLE 3 - TARIFFS
The Services offered by the Provider are provided at the prices in force on the website https://albignac.com/, or on any information medium of the Provider, at the time the Customer places the order. Prices are expressed in Euros, exclusive of tax and VAT.
The rates take into account any discounts that may be granted by the Service Provider on the website https://albignac.com/ or on any information or communication medium.
These prices are firm and non-revisable during their period of validity, as indicated on the website https://albignac.com/, in the e-mail or in the written proposal sent to the Client. After this period of validity, the offer is null and void and the Provider is no longer bound by the prices.
An invoice is issued by the Seller and given to the Customer at the latest at the time of payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the commune / community of communes, is not included in the rates. Its amount is determined per person and per day and varies according to the destination. It must be paid when paying for the Service and is shown separately on the invoice.
ARTICLE 4 - PAYMENT CONDITIONS
The sums paid in advance are down payments. They constitute an advance on the total price due by the Customer.
A deposit corresponding to 30% of the total price of the provision of the Services ordered is required when the Client places the order. It must be paid upon receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order.
AT THE MANAGER'S DISCRETION :
No refund will be made by the Provider in the event of cancellation of the stay by the Client less than 15 days before the planned date of arrival (except in the cases provided for in Article 6.4 of these general conditions).
The balance of the stay must be paid in full on the day of arrival.
Payments made by the Client shall be considered final only after the Service Provider has received the amounts due.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment terms set out above, to suspend or cancel the provision of the Services ordered by the Client and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation or pitch can be occupied from 3 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
The balance of the stay must be paid in full
- on the day of arrival.
[DISTINGUISH WHERE APPROPRIATE BETWEEN ACCOMMODATION AND PITCHES].
The accommodation and pitches are designed for a specific number of occupants and can under no circumstances be occupied by a greater number of people.
The accommodation and pitches will be returned in the same state of cleanliness as on delivery. If this is not done, the tenant will have to pay a fixed sum of 60 € for the cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
5.2. SECURITY DEPOSIT
For accommodation rentals, a deposit of 200 € is required from the Client on the day the keys are handed over and is returned to him on the day the rental ends, subject to deduction of any repair costs.
This bond does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF THE STAY BY THE CLIENT
No reduction will be granted in the case of a late arrival, an early departure or a change in the number of persons (whether for the whole or part of the planned stay).
In case of modification of dates or number of persons, the Provider will try to accept as much as possible the requests of modification of date within the limit of the availabilities, and this without prejudice of the possible additional expenses; it is in all cases a simple obligation of means, the Provider not being able to guarantee the availability of a site or an accommodation, or another date; a supplement of price can be asked in these cases.
Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
An early departure cannot give rise to any reimbursement from the Provider.
In case of cancellation of the Reservation by the Client after its acceptance by the Provider less than 15 days before the date of the reserved Rental, for any reason whatsoever except force majeure, the deposit paid at the time of the Reservation, as defined in Article 4 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be automatically acquired by the Provider, as compensation, and will not give rise to any refund
6.4. CANCELLATION IN CASE OF PANDEMIC
6.4.1. In the event of total or partial closure of the establishment during the dates of the booked stay (which is considered to be a total or partial ban on receiving the public, insofar as the Client is directly concerned by the application of this measure) decided by the public authorities, and which is not attributable to the Service Provider, the sums paid in advance by the Client for the booking of the stay will be reimbursed within 10 days.
However, the Service Provider shall not be liable for any additional compensation beyond the reimbursement of the sums already paid for the booking of the stay.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the holiday duly justified by the fact that the Client is affected by COVID 19 (infection) or another infection considered to be a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the holiday on the scheduled dates
will result in the issuance of a non-refundable credit note valid for 12 months
Any processing and management fees as provided for in the general terms and conditions shall remain the Provider's property. In all cases, the Client must provide proof of the event making him eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Client is forced to cancel the entire stay due to government measures that do not allow participants to travel (general or local confinement, ban on travel, closure of borders), even though the campsite is able to fulfil its obligation and welcome the Clients, the Provider
- will issue a credit note corresponding to the sums paid by the Customer, minus the processing and management fees (Article 3) which will be retained by the Service Provider. This credit note, non-refundable and non-transferable, will be valid for 12 months.
6.4.4 - In the event that the Customer takes out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance indemnities received by the Customer shall be deducted from the amount of the credit note referred to in articles 6.4.2 or 6.4.3.
ARTICLE 7 - OBLIGATIONS OF THE CLIENT
7.1. PUBLIC LIABILITY INSURANCE
The Client accommodated on a pitch or in an accommodation must be insured for civil liability. A certificate of insurance may be requested from the Client before the start of the service.
Pets are accepted, under the responsibility of their owners.
7.3. RULES OF PROCEDURE
The rules and regulations are posted at the entrance to the establishment and at the reception desk. The Client is required to read and respect them. They are available on request.
ARTICLE 8 - OBLIGATIONS OF THE PROVIDER - GUARANTEE
The Service Provider warrants to the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect, resulting from a design or manufacturing defect of the ordered Services.
In order to assert its rights, the Client must inform the Service Provider in writing of the existence of defects or lack of conformity within a maximum period of 30 days from the provision of the Services.
The Service Provider shall refund or rectify or have rectified (to the extent possible) the services found to be defective as soon as possible and no later than 2 days after the Service Provider has discovered the defect or fault. The refund will be made by crediting the Customer's bank account or by bank check sent to the Customer.
The Service Provider's warranty is limited to the reimbursement of the Services actually paid by the Customer. The Service Provider shall not be liable or in default for any delay or failure to perform due to the occurrence of a force majeure event as usually recognized by French jurisprudence.
The Services provided through the Provider's website https://albignac.com/ comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, the writer of the present document, implements the processing of personal data which have as their legal basis :
- Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- management of the relationship with its customers and prospects,
- organizing, registering and inviting to events of the Provider,
- processing, execution, prospecting, production, management and follow-up of clients' requests and files,
- drafting deeds on behalf of its clients.
- Or to comply with legal and regulatory obligations when it implements processing for the purpose of :
- the prevention of money laundering and terrorist financing and the fight against corruption,
The Service Provider only keeps the data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for animation and prospecting purposes, without prejudice to conservation obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting period.
Prospective customers' data is kept for a period of 3 years if no participation or registration to the Provider's events has taken place.
The data processed is intended for the authorised persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, question, limit, portability and delete data concerning them.
The persons concerned by the processing carried out also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific directives defining the manner in which they intend the above-mentioned rights to be exercised after their death
- by e-mail to the following address E-mail address
- or by post to the following address Name, first name Company name Postal address with a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website https://albignac.com/ is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, use of all or part of this content is strictly forbidden and is likely to constitute an infringement of copyright.
In addition, the Service Provider retains ownership of all intellectual property rights in photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the purpose of providing the Services to the Client. The Customer shall not reproduce or exploit such studies, drawings, models, prototypes, etc. without the express prior written consent of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
The present General Terms and Conditions of Sale and the operations resulting from them are governed by and subject to French law.
The present General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their cancellation, their consequences and their consequences and which could not be resolved between the Service Provider and the Customer shall be submitted to the competent courts under the conditions of common law.
The Customer is informed that he may, in any event, in the event of a dispute, resort to a conventional mediation procedure or any other alternative dispute resolution method.
In particular, he may have free recourse to the following Consumer Mediator:
SARL La Bastide d'Albignac - lieu dit Labastide - 81340 Le Dourn - France
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Client acknowledges having been informed, prior to placing his/her Order, in a legible and comprehensible manner, of the present General Terms and Conditions of Sale and of all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required in application of the Order of 22 October 2008 relating to the prior information of the consumer on the characteristics of the rental accommodation in open-air hotels and in particular
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and related costs;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
- information on legal and contractual guarantees and their implementation procedures; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute ;
- information on termination and other important contractual terms.
The fact that a natural person (or legal entity) orders on the website https://albignac.com/ implies full acceptance of these General Terms and Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the Provider.
Admission is only allowed after registration at reception.
Persons under 18 years of age must be accompanied by their parents or legal guardians.
Anyone who has to stay at least one night in the campsite must present their identity documents at reception and complete the required formalities.
Arrivals and departures
Rentals will be allocated upon arrival.
Late arrivals should be reported to the campground/leisure park as soon as possible. Your reservation will be held for 24 hours. After this period, the management reserves the right to re-let your rental.
No refunds or discounts in case of bad weather, late arrivals or early departures.
Dogs must be kept on a leash and under the constant supervision of their owners.
Guide / assistance dogs are accepted free of charge on the site.
Pitch: a deposit of €200.00 is required on arrival and will be refunded on departure in exchange for the badge for the door/pass for the fence/key to the toilet.
You must follow management's instructions when setting up your tent/unit and any related equipment.
One or more motorcycles can be brought instead of one or more included cars.
In case you have a complaint, please inform the reception immediately. Complaints that are not brought to the attention of management during your stay can no longer be processed once you have left the site.
The grocery store is open between 01/01 and 31/12.
The management reserves the right to refuse access or terminate the stay of clients whose behaviour is deemed inappropriate and contrary to the commitments entered into. No refund will be made.
Radio, music players and television should be set at a low volume. Door and trunk closures should be as discreet as possible.
The bar and/or restaurant is open between 01/01 and 31/12.
Activities and entertainment are offered between 01/05 and 31/10.
Discount and gift cards cannot be used for reservations made through Pitchup.com.
Refunds within the specified cancellation period are only possible if the site is able to reallocate your unit/location.
Rentals: a deposit for damages / household / wristband of 200.00 € is requested on the day of arrival and will be returned to you on departure after checking the rental if no damage, loss has been noted and if it is returned in a perfectly clean state.
Your rental must be made clean and tidy; a fine of €60.00 will be charged in case of poor cleanliness at the time of departure.
Changes to your holiday
Reservations cannot be changed within 30 day(s) before arrival.
Access to the swimming pool is strictly reserved for guests of the campsite.
The outdoor swimming pool is open between 01/05 and 30/10 (subject to weather conditions).
There are no staff at the reception after 6:30 p. m. Please inform the site on the way if you plan to arrive after this time, so that the team can give you the necessary information about your unit / location.
Safety and security
Firearms are not allowed.
Open fires are prohibited
The tourist tax/eco tax is included in the price.
Visitors to the site
Visitors are not allowed in the campsite.
Traffic is prohibited between 22:00 and 06:00.